Returns & Refunds

ORDER CANCELLATION  REFUNDS

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page or sending an email to support@activelush.com

RETURNS

If you wish to return your package, please email us at support@activelush.com

Returns expenses are covered by the customer.

Please make sure you follow these steps to be eligible for a refund:

-All items must be clean

-All items must arrive undamaged

Please return your package to the following address:

Rua de Campolide, 26 3D

Lisbon, Portugal

1070-036

 

We do not issue a refund if your order did not arrive due to factors within your control (e.g. providing the wrong shipping address).

The replacement or refund can take up to 1-2 business days to be processed after your returned items have been received.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.